Governance & Ethics

Stakeholder Engagement

“Engaging all of our stakeholders, in a consistent and meaningful way, is critical to achieving success across our value-chain.” David Kiser, Vice-President, Environmental, Health, Safety & Sustainability

International Paper engages a wide variety of stakeholders to broaden our perspective and validate our internal assessments. Ongoing engagement and dialogue occurs with the following stakeholders:

Stakeholder group   Stakeholder importance   Common Engagement Channel
 
Customers
  Meeting customer requests and maintaining long-term contracts are crucial to our success. International Paper works with customers to meet sustainability objectives within our value chain. Subject matter experts regularly meet to discuss product and service innovation.  
  • Meeting; Conversation; Inquiry
  • Survey; Suggestion scheme
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
 
Employees
  Employees are our greatest asset and advocates. Their health, safety and well-being are at the very top of our priorities. We also invest significantly in employee training and development. We measure employee engagement with a formal survey every two years, and each team creates improvement plans based on employee feedback.  
  • Meeting; Conversation; Inquiry
  • Specific consultation; Committee; Panel
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
  • Advisory service; Community program
 
Governments and regulators
  Global operations require sophisticated communication in order to comply with regulations and operate seamlessly. We educate policy makers on our commitment to promote sustainable forestry, third-party certification, reduce emissions through energy efficiency, responsible resource management, efficient use of renewable biomass and recycling.  
  • Meeting; Conversation; Inquiry
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
 
Investors
  Accountability to investors requires us to monitor both financial and non-financial performance. Communicating our performance to our investors strengthens our reputation.  
  • Meeting; Conversation; Inquiry
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
 
Local communities
  The communities where we operate are valuable stakeholders, and we work hard to maintain strong relationships with the people who live in these communities and the entities that govern them. Our business is often a key contributor to the economic life of the community. Our Community Advisory Councils meet regularly and share open dialogue on a range of concerns and opportunities for us to improve.  
  • Meeting; Conversation; Inquiry
  • Specific consultation; Committee; Panel
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
  • Advisory service; Community program
 
Non-governmental organizations (NGOs)
  We work to establish trusting, long-term relationships with NGOs. Doing this provides a good opportunity to share information about our sustainable business model. In 2013, we launched a quarterly external stakeholder newsletter to share timely news and information about International Paper’s sustainability efforts.  
  • Meeting; Conversation; Inquiry
  • Specific consultation; Committee; Panel
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing
  • Advisory service; Community program
 
Suppliers
  Setting high standards for ethical practices by our suppliers enables us to deliver quality products to market. We brief suppliers on our standards and expectations so they can better understand sustainability and the role they play in achieving it with us.  
  • Meeting; Conversation; Inquiry
  • Specific consultation; Committee; Panel
  • Visit; Talk; Seminar; Workshop
  • Publication; Website; Briefing

Our broad array of stakeholders cares about a wide range of issues. Discussions with these stakeholders shown in the illustration below, inform us on identifying which environmental, economic and social impacts to report on.

Governance & Ethics