Containerboard Technical Support
International Paper's technical support services and product testing are custom-tailored to meet your needs. Our global technical service professionals have extensive expertise in diverse corrugated packaging operations. Our experienced team can trouble-shoot immediate concerns or offer suggestions for comprehensive improvements to your manufacturing processes and operations. Our professionally trained engineers often serve as expert advisors for our customers, through various services including:
• Corrugator and converting audits
• Analysis of various board combinations for optimal packaging efficiency
We continuously strive to offer our customers technical experts that are recognized as the very finest in the industry. Our technical service team provides people and processes to:
• Listen to and understand customers' needs
• Resolve all customer issues as quickly as possible
• Precisely translate customer needs into manufacturing specifications
• Ensure product and service quality
Customers are also supported by a nationwide team of knowledgeable sales and customer service specialists who thoroughly understand paper products, packaging, printing and your needs.
Technical support for our fifteen containerboard mills is provided both by mill-site staff and corporate-level technical groups. Lab and testing facilities are located at each containerboard mill to facilitate development and support projects.
In addition, our Customer Commitment Center in Memphis, TN provides centralized and responsive services and resources for customers. The center includes:
• Comprehensive paper- and box-testing laboratories
• Experts in product development and project engineering
• Training facilities for customer education