Merchants 

Merchant uncoated paper grades
  • Accent® Opaque, Digital and Cover
  • Carolina® Coated Cover and Carolina Web Cover
  • Great White® Recycled Office Paper
  • Hammermill® Imaging Papers
  • Springhill® Uncoated Bristols and Offset Colors
  • Williamsburg Offset and Return Postcard

    • Sales Profiles for Merchant Sales Representatives
    At IP, we are continually looking for ways to help merchant sales reps increase their business. As the in-plant and office supply businesses continue to grow at a steady pace, we would like to share our knowledge of these market segments with you. 

    Calling on Office Supply Dealers
    Calling on In-Plant Printers

    Resolution Handbook
    It is the purpose of this book to outline the policies and procedures used by International Paper in resolving customer complaints and claims. The policies are in keeping with standard industry and trade practices and are intended to be fair and equitable to our customers.

    It is the quality objective of International Paper to provide a broad range of products and services that consistently meet the needs and expectations of our customers and end-users.

    At International Paper, leadership in quality has been established as a top priority, and every employee is committed to the pursuit of never-ending improvement in the quality of our products and services. All employees at every level are responsible for the quality of their own work and for leading quality improvement activities. We have a Corporate Quality Management organization to lead and oversee the direction for achieving our aggressive quality improvement targets.

    The employees of International Paper are also cognizant of the fact that quality is defined by you: our customer. The measure of our success in this area is your level of satisfaction, and we at International Paper will accept a goal of nothing less than 100 percent customer satisfaction.